Now Hiring - Travel Sales and Support Agents - Hybrid - Fort Lauderdale, FL in Fort Lauderdale, FL

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We’re looking for amazing Travel Sales and Support Agents to fill this role, which is based out of our Fort Lauderdale office. You’ll be responsible for selling Princess North American products to Travel Advisors (and direct guests, when applicable) and providing service support for incoming calls from Travel Advisors (and direct guests, when applicable) as well as internal colleagues from various departments. The agent will drive sales and meet monthly individual Key Performance indicators (KPIs) for the Consumer Sales Department and consistently deliver on the commitment to drive customer satisfaction through excellent customer service. The person will work closely with Sales Coaches alongside a team of sales agents to support the overall department goals. This is an agile position expected to meet and reach to the changing needs of customers and the business. The Reservation Sales and Support Agent serves as a subject matter expert on products, policies and programs.

Here’s a summary of what Princess is looking for in its Travel Sales and Support Agent. Is this you?

Responsibilities

• Take inbound calls from Travel Agents (and direct guests, when applicable) interested in booking cruise vacation while using professional sales techniques on every call to make a reservation and enhance guest’s experience.
• Navigates a fast-paced, high call volume Contact Center team environment while communicating with guests, Travel Advisors and internal employees with regards to cruise vacation reservations.
• Evaluates callers’ needs and responds to questions and requests, while maintaining attention to detail and accuracy to provide excellent customer service to the caller.
• Ability to use multiple systems and resources simultaneously to assist with creating and servicing bookings and answering questions.
• Ability to consistently deliver on commitments to external and internal customers to drive customer satisfaction while meeting or exceeding all department performance metrics and goals. Achieve monthly Key Performance Indicators for Direct Sales department.
• Check and respond to Team chats and e-mails, and relaying messages accurately and promptly as well as attending and actively participating in daily team meetings or relevant sales trainings to ensure appropriate sales techniques are being used and accurate information is being communicated to direct and TA customers.
• Maintain high ethical standards and professionalism while multitasking and prioritizing as necessary to meet travel advisor and guests’ needs.
• Provide back-up assistance to fellow team members in their absence.
• Adhere to all required company initiatives, department-specific policies (including work schedule) and procedures during daily operations, such as information retention and mandatory training.
• Ensure compliance with all legal and legislative regulations that pertain to the job, including company and department-specific policies.
• Assist on special projects and other job-related functions as assigned by Coach or Manager.
• Ability to speak with Travel Advisors in a professional business to business perspective as they are more knowledgeable than direct guests.
• Additional duties as assigned by supervisor or manager.

Requirements

• Bachelor’s degree (B.A.) from four-year college or university or equivalent combination of education and experience preferred.
• One (1) year experience in positions in the area of sales and customer service
• Experience working in a high-volume call center is preferred
• Experience in the travel and hospitality industry preferred.
• Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
• Must be able to work independently and be self-motivated since you will be working from home.
• Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.
• Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.
• Self-motivated, coachable and a logical thinker.

Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

Please note that: Princess Cruise Lines is not setup to hire anyone in the following states: AL, AR, CT, DE, HI, IA, KY, LA, ME, MI, MT, MS, ND, NE, NH, OK, SD, VT, WV, WI, WY)

PLEASE NOTE: this is a Hybrid work position for the Fort Lauderdale area only. You will be working in the office 3 days a week and 2 days from home.

Office location: 1600 SE 17th Street, Fort Lauderdale, FL 33316. Must be within a commutable driving distance from the office location.

BONUS OPPORTUNITY: $250.00 bonus after first month and $250.00 bonus after second month upon successful completion of training. Once agents complete training and are taking calls they will receive a guaranteed $550.00 bonus or actual bonus based on their sales - whichever is higher (First month only) - less applicable US federal and state taxes.

What You Can Expect:

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Base Hourly Range: $17.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Hourly pay is $17.00 per hour plus sale-driven bonuses!

Our next class date is scheduled for September 25, 2023. Paid training will be conducted remotely and will last approx. 5 weeks. Training hours will be Monday - Friday from 11:30am - 8:15pm EST. We ask that you commit to the first 90 days of employment without any time off needs.

Once training is completed you will work a hybrid schedule. All schedules will include at least 1 weekend day weekly working from home. 3 weekdays are required in the office. In office working hours are 8AM to 5PM. Weekend working hours from home are 11AM – 8PM EST. Work schedules are subject to change based on department needs.

Office location: 1600 SE 17th Street, Fort Lauderdale, FL 33316. Must be within a commutable driving distance from the office location.

If you are selected as a Travel Sales and Support Agent, Princess Cruise Lines will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements:

• Must have high-speed, non-satellite, non-dial-up internet. Cable internet is preferred.
• Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS up
• Must not have a data cap
• Must have computer hard-wired to the modem.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: [please apply online]

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.